Returns & Exchanges

We're not happy unless you're happy


Sign In
Print Label
Drop Off

If you have any questions about fit, sizing, or styling, our WOW team is here to help!
E-mail or call us at (646) 368-9685.

Start a Return
Return Faq

Step 2: Print Label

Print Free Shipping Label

(Available for printing during return process. Also emailed to you with return request confirmation.)

Step 3: Drop Off

Pack item(s) in their original packaging and
Drop off at any UPS Ground location (US) or DHL (International).

We will issue a full refund within 7 business days
upon receiving your return package.
Refund will be to your original form of payment.


    • During the holiday season, you can return merchandise you don’t like until January 5th, 2016.
    • DO NOT INCLUDE DURING HOLIDAY SEASON: You can return anything you don’t like within 14 days from the date the package was delivered.
    • Return shipping and handling fees are free when you submit a return request on We regret that we are unable to refund your original shipping charges unless the return was a result of our error.
    • You will receive a full refund (minus shipping costs) to the original form of payment. If returning a gift, you can choose to receive Shoptiques credit.
    • We offer free, easy returns on all items except intimates (shapewear, bras, undies, tights) and final sale items.
    • Items must be returned in their original condition (new, unused, unworn, unwashed), with tags still attached. Damaged or used items cannot be returned.
    • We do not accept shoes returned with postage stickers on the original shoebox. Shoeboxes must be placed inside a larger packaging box.
    • Free gifts are non-refundable.
  • During the holiday season, all returns must be initiated and shipped out by January 5th, 2016.
    • Refunds will be issued within 7 business days after your returned items are received by the boutique.
    • Refunds will be issued to your original form of payment, unless you are returning a gift. Gift refunds can be issued in the form of Shoptiques credit.
    • Original shipping charges will not be refunded unless the return was a result of our error.
    • Login to and find the order containing items you wish to return in your ‘Order History’ (under ‘My Account’). Click ‘Start a Return’ and follow the instructions on screen.
    • Write the Return Number generated during the return process on the Return Instructions (included with delivery or can be printed during the return process). Be sure to include this form in the return package.
    • Print the pre-paid shipping label (generated during the return process and attached to Return Confirmation email), and attach it to the outside of the package.
    • Drop off the package of returned items with the shipping provider specified during the return process.
    • We will keep you posted on progress of your return and notify you when a refund has been issued.
  • At this time we do not process exchanges. Since returns are free, you can place a new order and return the unwanted item.
  • To return an item you purchased as a ‘guest’, you will need to create a SHOPTIQUES account with the same email used to place your order. (This where you received a confirmation email and shipping updates.)
  • International returns work the same as domestic returns! Just make sure you drop off the items being returned to any DHL location (or schedule a pickup during the return request process).
  • Gift returns can be initiated by visiting You will be able to set up the gift return under your account, so the purchaser is not notified. Gift return refunds may be issued to the purchaser’s original form of payment or to you in the form of SHOPTIQUES credit.
  • We’ll keep you posted about the progress of your return and notify you when a refund has been issued. You can also login to your account on and check the status of a return under your ‘Order History’ at any time.
  • Our WOW Team is here to help! Email them at or give them a call at (646) 368-9685 with any questions.